In the era of increasing demands and expectations from publishers, the BPO publishing industry is now looking at ways to be adequately quick in delivery, with highest quality and consistency! It is well realized that, currently managing and sustaining the offshore operations is an everyday battle to be won by the ‘Front-line’ operations managers. Holding all the strings to control various activities at the ‘Production floor’ – the ‘most’ happening place in any BPO firm – these front-line managers play a crucial role, adding value to the firm’s business and the clients.

Removing the adhocness of the production floor and enabling a smooth flow of activities, will enable your firm meet the pressing needs of the industry today. Applying ‘Workflow Management’, will put an end to the everyday battles and prepare your firm for the next level of competition. The key is to make your production floor ‘managed by design’ rather than be ‘managed by chance’.

There exist three types of production floors:

• "Manual" production floor
• "Mixed" production floor
• "Managed" production floor

Any publishing BPO firm, depending on the size & maturity of the organization would currently have their business run on any of these floors.

Manual floors are best suited for smaller teams or organizations where low volume or complexity of the work outweighs the benefits of a workflow based system. Floor managers tend to go with the ‘flexibility’ of a manual system rather than a structural environment.

Most organizations choose a middle-ground approach envisaging significant capital costs in implementing an enterprise class Workflow Management system. Hence they compromise on the data integrity of metrics & double entry leading to productivity problems. Such a ‘Mixed’ production floor, contains many gaps in the system:

• Manual book-keeping of time and maintaining double-entry impacts overall productivity of the floor
• Lack of accuracy in productivity and delivery metrics, often results in disputes while billing the clients or during performance appraisals of the employees
• Reactive measures are taken based on the post-mortem reports prepared by a separate MIS team everyday

To enable your firm achieve ‘Operational Excellence’, people must be working out of a single system that is fully integrated and ‘managed’. OrangeScape offers, a comprehensive, managed production floor solution called the Production Floor Management System (PMS), which is built on DimensioN, a flagship product of OrangeScape.


         

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For more information on how PMS can be best suited for your needs and to view a demo of the sample application, please write to us at